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Contact us
Contact Us
At Chtopremise, we value your feedback, questions, and concerns. Our dedicated customer service team is here to assist you with any inquiries you may have, ensuring a seamless and satisfying experience with our brand. Below are the various ways you can get in touch with us.
Contact Channels
- Email: You can reach out to us via email at service@chtopremise.com. Whether you have questions about our products, orders, payment methods, or anything else related to your shopping experience, our team will respond to your email within 24 - 48 business hours.
- Phone: For more immediate assistance, feel free to call us at +86 181 6768 3233. Our phone lines are open from 9:00 AM to 6:00 PM (China Standard Time, GMT + 8) from Monday to Friday. Please note that during peak hours, you may experience a short wait time, but we will do our best to assist you promptly.
Warehouse Address
If you need to send any returns or have any inquiries related to warehouse operations, our warehouse is located at:
2nd Floor, Building 2, No. 2 Jinjing Street, Shiqi Village, Shiqi Town, Panyu District, Guangzhou City (Guangzhou Daba Clothing Co., Ltd.)
Please ensure that any packages sent to this address are clearly marked with your order number to facilitate quick processing.
Frequently Asked Questions (FAQs)
Before contacting us, you may find the answer to your question in our FAQs section. We have compiled a list of common inquiries to help you get the information you need quickly:
- Order Tracking: How can I track my order? You can track your order by logging into your account on our website and navigating to the "Order History" section. You will also receive a shipping confirmation email with a tracking number once your order has been dispatched.
- Returns and Exchanges: What is your return and exchange policy? We accept returns and exchanges within 30 days of delivery, provided that the item is in its original condition, unused, and with all tags attached. For more details, please refer to our "Returns & Exchanges" page on the website.
- Product Availability: How can I check if a product is in stock? The stock status of each product is displayed on its respective product page. If a product is out of stock, you can sign up for restock notifications to be alerted when it becomes available again.
- Shipping Information: How long will it take for my order to arrive? Shipping times vary depending on your location. For domestic orders in China, delivery typically takes 3 - 7 business days. For international orders, it may take 10 - 20 business days, depending on the destination and customs processing.
Feedback and Suggestions
We are always looking for ways to improve our products and services. If you have any feedback or suggestions, please do not hesitate to share them with us through any of the contact channels mentioned above. Your input is invaluable to us and helps us grow and better serve you.
Whether you have a question, a concern, or just want to share your experience with Chtopremise, we are here to listen. Thank you for choosing Chtopremise, and we look forward to assisting you.
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