Sign in
If you do not have an account, click Create AccountCreate Account
Shipping Policy
Shipping Policy
At Chtopremise, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the details of our shipping services, including costs, delivery times, and applicable regions.
Shipping Regions and Corresponding Costs
We currently ship to the following countries/regions, with the corresponding shipping costs:
- China Mainland
- Orders with a total amount of ¥399 or more: Free shipping.
- Orders with a total amount below ¥399: A flat shipping fee of ¥15.
- United States
- Orders with a total amount of $99 or more: Free shipping.
- Orders with a total amount below \(99: A flat shipping fee of \)12.
- United Kingdom
- Orders with a total amount of £89 or more: Free shipping.
- Orders with a total amount below £89: A flat shipping fee of £10.
- France
- Orders with a total amount of €95 or more: Free shipping.
- Orders with a total amount below €95: A flat shipping fee of €11.
- Germany
- Orders with a total amount of €95 or more: Free shipping.
- Orders with a total amount below €95: A flat shipping fee of €11.
- Japan
- Orders with a total amount of ¥12,000 or more: Free shipping.
- Orders with a total amount below ¥12,000: A flat shipping fee of ¥1,500.
- Australia
- Orders with a total amount of A$149 or more: Free shipping.
- Orders with a total amount below A\(149: A flat shipping fee of A\)18.
Shipping Time for Different Regions
The following are the estimated delivery times for each region after your order has been shipped (excluding order processing time, which is usually 1 - 3 business days):
- China Mainland
- Major cities (e.g., Beijing, Shanghai, Guangzhou, Shenzhen): 2 - 4 business days.
- Secondary cities and towns: 3 - 6 business days.
- Remote areas: 5 - 8 business days.
- United States
- East Coast (e.g., New York, Boston): 5 - 8 business days.
- West Coast (e.g., Los Angeles, San Francisco): 4 - 7 business days.
- Midwest and other regions: 6 - 10 business days.
- United Kingdom
- England, Scotland (major cities): 4 - 6 business days.
- Wales, Northern Ireland and remote areas: 5 - 8 business days.
- France
- Paris and surrounding areas: 4 - 6 business days.
- Other regions: 5 - 9 business days.
- Germany
- Major cities (e.g., Berlin, Munich, Frankfurt): 4 - 6 business days.
- Other regions: 5 - 8 business days.
- Japan
- Tokyo, Osaka, Nagoya: 3 - 5 business days.
- Other cities and regions: 4 - 7 business days.
- Australia
- Sydney, Melbourne, Brisbane: 5 - 8 business days.
- Perth, Adelaide and other regions: 7 - 11 business days.
Order Processing Time
Orders are typically processed within 1 - 3 business days after payment is confirmed. During peak seasons (such as holidays or sales events), processing time may be extended to 3 - 5 business days. You will receive an email notification once your order has been shipped, which includes a tracking number.
Shipping Methods
We work with reputable shipping carriers such as DHL, FedEx, UPS, and local postal services to ensure reliable delivery. The specific carrier used will depend on the destination and the size/weight of your package.
Tracking Your Order
Once your order is shipped, you can track its progress using the tracking number provided in the shipping confirmation email. You can either click the tracking link in the email or visit the carrier's website and enter the tracking number.
Customs and Duties
For international orders, please note that customs duties, taxes, and other fees may be imposed by the destination country's customs authorities. These charges are the responsibility of the customer and are not included in the shipping cost or the order total. We recommend checking with your local customs office for more information on applicable fees before placing your order.
Shipping Restrictions
We reserve the right to refuse shipping to certain countries or regions due to legal restrictions, shipping carrier limitations, or other reasons. If we are unable to ship to your location, we will notify you promptly and issue a full refund.
Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at service@chtopremise.com. We will be happy to assist you.
Comment