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Privacy Policy
Privacy Policy
Last Updated: July 19, 2025
At Chtopremise, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. By using our website or services, you consent to the practices described in this policy.
Information We Collect
We may collect various types of information from you, including:
Personal Information
- Contact Details: Such as your name, email address, phone number, and shipping/billing address when you place an order, create an account, or subscribe to our newsletter.
- Payment Information: When you make a purchase, we collect details such as your credit card number, expiration date, and billing address. However, we do not store complete credit card information on our servers; this data is processed securely through third - party payment processors.
- Account Information: If you create an account with us, we store your username, password (encrypted), and preferences.
Non - Personal Information
- Usage Data: Information about how you interact with our website, including the pages you visit, the time and duration of your visits, the links you click, and the device and browser you use. This data is collected using cookies and similar tracking technologies.
- Demographic Information: General information such as your age range, gender, and location (on a regional basis) that does not directly identify you.
How We Use Your Information
We use the collected information for the following purposes:
- To Process and Fulfill Orders: We need your personal and payment information to process your purchases, arrange for shipping, and send you order confirmations and tracking details.
- To Manage Your Account: If you have an account, we use your information to maintain your account, provide you with access to your order history, and personalize your shopping experience.
- To Communicate with You: We may send you emails or other communications regarding your orders, account updates, promotional offers, and newsletters. You can opt - out of promotional communications at any time (see the "Opt - Out Rights" section below).
- To Improve Our Website and Services: By analyzing usage data, we can better understand how customers use our website, identify areas for improvement, and enhance the functionality and content of our services.
- To Prevent Fraud and Ensure Security: We use information to detect and prevent fraudulent activities, protect our website and customers from security threats, and comply with legal obligations.
- To Provide Customer Support: Your information helps us respond to your inquiries, resolve issues, and provide you with efficient customer service.
How We Disclose Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes without your consent, except in the following circumstances:
- Third - Party Service Providers: We may share your information with trusted third - party service providers who assist us in operating our business, such as payment processors, shipping companies, and email service providers. These providers are contractually obligated to use your information only for the purposes of providing the services to us and to maintain the confidentiality and security of your data.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity as part of the business assets. We will notify you via email or a prominent notice on our website of any such transfer and will ensure that the new entity adheres to the terms of this Privacy Policy.
How We Protect Your Information
We take the security of your information seriously and implement a variety of security measures to protect it from unauthorized access, use, or disclosure:
- Encryption: We use industry - standard encryption technologies (such as SSL) to secure the transmission of personal and payment information between your device and our website.
- Secure Storage: Any personal information stored on our servers is protected by firewalls and access controls. Payment information is processed and stored by our third - party payment processors, who maintain strict security standards.
- Regular Security Audits: We conduct regular audits of our security systems and procedures to identify and address potential vulnerabilities.
- Employee Training: Our employees are trained on the importance of privacy and security, and they are required to adhere to strict confidentiality policies.
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security, but we will take all reasonable steps to safeguard your data.
Your Rights Regarding Your Information
You have the following rights with respect to your personal information:
- Access and Correction: You can access the personal information we hold about you by logging into your account on our website. If you find any inaccuracies, you can update your information or contact us to request corrections.
- Deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as when we need to retain information to comply with legal obligations or process returns). To make a deletion request, please contact us at service@chtopremise.com.
- Opt - Out Rights: You can opt - out of receiving promotional emails by clicking the "unsubscribe" link at the bottom of any promotional email we send you. Even if you opt - out, we may still send you non - promotional communications, such as order confirmations and account updates.
- Data Portability: You can request a copy of your personal information in a structured, machine - readable format. Please contact us at service@chtopremise.com to make this request.
To exercise any of these rights, please send an email to service@chtopremise.com with your request and sufficient information to verify your identity. We will respond to your request within a reasonable time frame, typically within 30 days.
Cookies and Tracking Technologies
Our website uses cookies, which are small text files stored on your device, to enhance your browsing experience. Cookies help us remember your preferences, track your shopping cart, and analyze website traffic.
- Essential Cookies: These cookies are necessary for the basic functioning of our website, such as enabling you to navigate the site and use its features. They cannot be disabled.
- Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This data helps us improve our website and services.
- Advertising Cookies: These cookies are used to deliver personalized advertisements to you based on your browsing history and interests.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website.
Third - Party Links
Our website may contain links to third - party websites, such as social media platforms or partner sites. This Privacy Policy does not apply to these third - party websites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies before providing any information.
Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly. If you believe that we may have collected information from a child under 13, please contact us at service@chtopremise.com.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. The "Last Updated" date at the top of this policy will be revised whenever changes are made. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the changes take effect constitutes your acceptance of the updated policy.
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